ECCBP welcomes you



The ongoing support by our sponsors and the endorsement by ECCCO, both parties present in the steering committee, allowed the realization of our mission statement: “To create value for individual companies and contact center sector by delivering reliable, up-to-date, independent, comprehensive benchmark data on the contact center industry in Europe”. This project phase is based on meta-analysis of existing data and sources, whereby substantial effort has been allocated to the methodology of normalization of both definitions and datasets.